STi’s Quality Assurance Program (QAP) for execution on the SeaPort-E contract. We will utilize our proven metric-based methodology that we employ on other engagements to ensure that activities are implemented and managed to best industry standards and for facilitating this performance-based contracting effort. Our QAP approach will result in predictable and measurable quality across all task orders to ensure the effective and efficient achievement of program goals as well as enabling the reuse of best practices that are so vital to the SeaPort-E enterprise community. Our QAP will focus on both the tactical delivery of products and processes while simultaneously maintaining the strategic goal of enterprise success. Each task order will require the preperation of a specific Quality Assurance Plan. This QAP establishes our overall management philosophy, governing policies, requirements, and accountability for ensuring compliance with individual contract and task order requirements. Our QAP program includes:
- Identifying requirements
- Identifying processes
- Implementing structure and processes
- Measuring and reporting compliance
- Monitoring continuous improvement
It will be the responsibility of the Quality Control Manager to implement and ‘institutionalize’ the plan across all task orders through training and awareness with associated reporting and actions as appropriate. The QAP ensures rigorous assessment of metrics and unwavering focus on user satisfaction. The plan includes scheduled and unscheduled monitoring, testing strategies and other procedures.